Business calling that keeps your team connected.
Bring business calling onto a flexible internet-based voice platform. Novicus Business VoIP can connect offices, teams and customers through hosted PBX, extensions and scalable calling designed around the way your business communicates.
Clear calls.
Flexible teams.
Modern business voice should make it easier for people to answer, transfer and manage calls wherever they work. A well-planned VoIP environment brings business numbers, extensions and call handling into one connected system.
Connect teams and offices
Give users extensions that can work across supported offices, devices and locations while keeping business calling organised.
Route calls more effectively
Direct incoming calls to the right people, departments or queues instead of relying on one physical phone line.
Scale as the business changes
Add users and adjust call flows as teams grow, move or restructure without rebuilding a traditional phone system from scratch.
Bring voice into your IT environment
Plan business voice alongside connectivity, networks, cloud services and user devices so the whole communications environment works together.
VoIP gives businesses a more flexible way to route calls, connect extensions and support users across different locations.
Answer. Route.
Connect. Scale.
The right voice setup depends on user numbers, departments, locations, call volumes and how customers need to reach your team.
Hosted PBX
Move core PBX functions into a hosted voice environment so extensions and call handling can be managed without a traditional on-site switchboard.
Business extensions
Create extensions for staff, teams and departments and structure them around the way calls should move through the business.
Call routing & hunt groups
Route incoming calls to selected users or groups so customers have a clearer path to the right person.
IVR & auto attendant
Use menu-driven call handling where suitable to help callers choose departments or services before the call is routed onward.
Desktop & mobile softphones
Support compatible computer or mobile calling options where users need more flexibility than a desk handset alone.
Voicemail & call handling
Set up voicemail and call-handling rules so missed or unanswered calls can follow an agreed business process.
Business numbers & porting
Plan number requirements and, where supported, coordinate porting so existing business contact numbers can move into the new voice environment.
VoIP support
Assist with extension changes, call-flow adjustments, supported handset configuration and voice troubleshooting as requirements change.
Assess. Configure.
Move. Support.
A reliable VoIP rollout starts with understanding your numbers, users, call flows, connectivity and what customers experience when they phone the business.
Understand your calling environment.
We review users, numbers, locations, current calling patterns, handsets and the connectivity supporting voice traffic.
Build the call flow.
Extensions, groups, routing, menus and supported device requirements are mapped around the way your team actually handles calls.
Configure and transition.
The agreed VoIP environment is configured, tested and introduced with attention to numbers, users and the underlying network.
Keep voice moving.
As staff, locations or call requirements change, extensions and call handling can be reviewed and adjusted.
Good VoIP performance starts with suitable connectivity, network configuration and a voice setup designed around real business use.
Business voice planned as part of the complete IT environment.
VoIP depends on connectivity, switching, Wi-Fi, firewalls, user devices and the way staff handle calls. Novicus can approach business voice as part of the wider technology environment so the pieces are designed to work together.
Practical business IT experience
PBX, extensions and call routing
Voice, connectivity, networks and cloud
Call flows shaped around real users
Business VoIP,
made clearer.
Answers to common questions about hosted PBX, business extensions, call routing, numbers and internet-based business calling.
Business VoIP carries voice calls over an IP network rather than relying only on traditional phone lines. It can support hosted PBX features, business extensions and more flexible call routing.
Existing numbers may be portable depending on the number type, current provider and available porting arrangements. These details should be checked before the migration is scheduled.
Yes, a hosted VoIP environment can support users across different locations where suitable connectivity and supported devices are available. The final setup depends on your security, network and user requirements.
Yes. Call quality and reliability depend on suitable connectivity and network conditions. Bandwidth, latency, packet loss, Wi-Fi and network configuration should be considered when planning business voice.
Yes. Business VoIP can be structured with extensions, hunt groups, queues or menu-based routing where supported and appropriate for the way your team handles incoming calls.
Yes. Because VoIP relies on business connectivity and the local network, Novicus can consider the wider environment when planning voice, including connectivity, switching, Wi-Fi and related network requirements.
Ready for business calling built around your team?
Tell us how your calls work today, how many users or locations you need to connect and where the current limitations are. We can help shape a practical hosted Business VoIP environment.