Proactive care
Routine maintenance helps identify ageing, unstable or poorly performing systems before they interrupt users.
Novicus IT Maintenance & SLA
Keep business technology healthy, supported and ready to work.
Proactive or ad-hoc maintenance, monitoring and clear service arrangements designed to reduce disruption, improve visibility and give your business a dependable route to technical support.
✓Proactive maintenance
✓System monitoring
✓Ad-hoc support
✓Structured SLA support
Maintenance built around continuity
Fewer surprises.
Clearer support.
Technology needs regular attention long before something fails. Novicus combines practical maintenance with monitoring and support arrangements that help businesses stay ahead of avoidable disruption.
Clear response arrangements
An SLA can define how support requests are logged, prioritised and handled for your agreed environment.
Better visibility
Monitoring and maintenance records make it easier to understand recurring issues, risks and upcoming requirements.
Flexible support
Choose structured ongoing maintenance or call on Novicus for ad-hoc technical assistance when needed.
Proactive by design
Good maintenance is not only about fixing faults. It is about keeping systems stable, visible and ready for the work your business depends on.
What maintenance can include
Practical care
across the environment.
The exact scope can be shaped around your users, devices, servers, networks and support priorities, whether you need scheduled care or a broader SLA arrangement.
System health checks
Review key systems for performance, capacity, errors, updates and signs of developing problems.
Patch & update oversight
Help keep supported operating systems and software current with planned maintenance and update checks.
Network & server monitoring
Monitor agreed infrastructure so availability or performance concerns can be identified more quickly.
Backup checks
Review backup status and failed jobs so important business data is not assumed to be protected without verification.
Desktop maintenance
Support business desktops and notebooks with troubleshooting, clean-up, configuration and routine technical care.
Security maintenance
Review endpoint protection, access, updates and practical security controls as part of the agreed support scope.
Asset & lifecycle visibility
Keep track of key equipment, ageing systems and upcoming replacement needs to support better planning.
Technical support
Provide a clear route for users and decision-makers to raise faults, questions and maintenance requests.
How maintenance works
Check. Maintain.
Respond. Improve.
A structured maintenance cycle makes technical work easier to prioritise and helps turn recurring issues into practical improvements rather than repeated emergencies.
Understand the environment.
We review the agreed systems, current concerns, users, priorities and the support model your business needs.
Carry out planned care.
Maintenance tasks are scheduled around the agreed scope, including checks, updates, remediation and housekeeping where appropriate.
Handle issues clearly.
Support requests are logged and addressed according to the chosen ad-hoc or SLA arrangement and the nature of the issue.
Plan what comes next.
Recurring problems, ageing systems and capacity concerns can be turned into practical recommendations and future maintenance priorities.
Built for continuity
Regular maintenance, monitoring and a clear support process give your team a better chance of staying productive when technology is under pressure.
Why Novicus
Maintenance with the wider IT environment in mind.
Since 2004, Novicus Systems has worked across end-user devices, servers, networks, cloud services and business support. That broader view helps maintenance decisions account for the systems around the immediate fault, not only the symptom in front of us.
Since 2004
Practical business IT experience
Practical business IT experience
Proactive approach
Maintenance before disruption where possible
Maintenance before disruption where possible
Connected expertise
Users, servers, cloud and networks
Users, servers, cloud and networks
Flexible support
SLA or ad-hoc arrangements
SLA or ad-hoc arrangements
Frequently asked questions
IT maintenance & SLA,
made clearer.
Answers to common questions about proactive maintenance, monitoring, ad-hoc support and structured service arrangements.
An SLA is a structured service agreement that sets out the agreed support and maintenance scope, service arrangements and responsibilities for the covered environment.
No. Novicus can provide ad-hoc maintenance and technical assistance as well as structured ongoing SLA support.
The scope can include system health checks, updates, desktop and server maintenance, network checks, backup oversight, security reviews and other agreed technical tasks.
Yes. Monitoring of agreed servers, networks or other supported systems can form part of an SLA where it is suitable for the environment and service scope.
Novicus works with Windows and Linux environments. The final maintenance scope depends on the systems, applications and responsibilities agreed for your business.
Yes. If your support needs become more regular, Novicus can review the environment and discuss a more structured ongoing maintenance and SLA arrangement.
Talk to Novicus
Want fewer IT surprises and a clearer support process?
Tell us what systems you rely on, where recurring issues are happening and how much ongoing support you need. We can help shape a maintenance approach around your environment.