Responsive assistance
A clear route to real technical help when a user, device or system needs attention.
Novicus Managed IT Support
IT support that keeps your business moving.
Responsive help, proactive monitoring and practical guidance for the technology your team relies on every day—from user devices and networks to servers, security and backups.
✓Remote & on-site
✓Help-desk ticketing
✓Proactive monitoring
✓Windows & Linux
Support built around you
Less disruption.
More confidence.
Your people need technology that works—and someone dependable to call when it does not. Novicus combines day-to-day assistance with proactive care to keep your business productive.
Real technicians
Practical support from people who take time to understand your environment and priorities.
Proactive oversight
Monitoring and maintenance designed to identify concerns before they become bigger problems.
Support that scales
Flexible services that can grow with your users, locations, systems and business needs.
Connected support
Technology works better when every part of the environment works together.
What is included
Everyday support.
Connected expertise.
Choose the combination of services your business needs. We can support individual areas or help coordinate the complete environment.
Remote & on-site support
Hands-on and remote assistance for everyday technical problems, user requests and operational interruptions.
Help-desk ticketing
A centrally managed process that improves visibility, accountability and communication around support requests.
Desktop & user support
Support for Windows and Linux workstations, software, peripherals, user access and everyday productivity.
Network monitoring
Oversight of essential network components and connectivity to help identify performance or availability concerns.
Server support
Maintenance and support for Windows and Linux server environments, available under contract or ad hoc.
Asset & inventory management
Track deployed hardware, software and licence renewals to improve visibility and reduce preventable loss.
Antivirus & system security
Layered endpoint protection, updates and practical security measures suited to your business environment.
Backup monitoring
Local, cloud or hybrid backup oversight designed to protect important business data and flag failed jobs.
How support works
A clear route
from issue to solution.
Support should feel straightforward. Our process keeps requests visible, communication clear and attention focused where it is needed.
Tell us what is happening.
Submit a support request through the agreed channel so the issue can be recorded and prioritised.
Find the cause.
We review the symptoms, environment and recent changes to identify a practical route forward.
Get work moving again.
Support is delivered remotely or on site, depending on the nature of the request and your arrangement.
Reduce repeat disruption.
Where appropriate, we recommend maintenance, security or process improvements for the longer term.
Built for business
From the help desk to the server room, support stays focused on keeping work moving.
Why Novicus
Support with the whole business in mind.
Since 2004, Novicus Systems has helped South African businesses connect the moving parts of their technology. That wider perspective matters: a desktop problem may involve the network, a server, security, connectivity or the cloud.
Since 2004
Practical business IT experience
Practical business IT experience
Real accountability
Clear support communication
Clear support communication
Connected expertise
Users, servers, cloud and networks
Users, servers, cloud and networks
Built around you
Solutions shaped for your needs
Solutions shaped for your needs
Frequently asked questions
Managed IT support,
made clearer.
Answers to common questions about how Novicus can support your business technology.
Support can cover users, desktops, servers, networks, security, backups, monitoring and related business systems. The exact scope is agreed around your environment and priorities.
Yes. Many issues can be resolved remotely, while hardware, cabling, infrastructure and certain complex problems may require an on-site visit.
No. Novicus offers managed SLA support and ad-hoc assistance. An SLA is generally better suited to organisations that need ongoing support, monitoring and structured service arrangements.
Yes. Novicus supports Windows and Linux desktop and server environments, with the final scope based on the systems and applications used by your business.
Monitoring can form part of a managed support arrangement. The monitored systems, alerting process and response arrangements are defined during onboarding.
The process starts with a conversation and an assessment of your users, devices, systems and current support needs. From there, Novicus can propose a practical onboarding and support plan.
Talk to Novicus
Ready for IT support that works with your business?
Tell us what your team needs. We will start with a practical conversation about your environment and the right support model.